Bulgaria will remain an attractive outsourcing and offshoring destination in the next three years, according to a poll among the industry conducted by Exentrix consultancy in partnership with global management consulting firm A.T. Kearney.
More than 90 percent of the respondents anticipate expansion of the Bulgarian outsourcing market over the next three years. Two-thirds expect the number of people employed in the sector will double from the current 10,000-15,000 people.
“The Bulgarian market is valued at between EUR 100 million and EUR 150 million at the moment. This is poised to increase in the future,” according to Exentrix.
The polled companies expect call centres will generated the largest portion of outsourcing demand, at 18.6%. Next comes demand for IT services with 16% followed by software development with 14%. The respondents said almost unanimously that their business have benefited from the economic meltdown by prompting foreign businesses to shift their focus to poorer countries that offer lower labour costs such as Bulgaria.
News source: Dnevnik a.m. link: article
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